1. What this page does
The Player behaviour report page is used to record, search, and track players with suspicious activity or rule violations (such as multi-accounting for promotions, fraudulent deposit slips, or irregular wagering patterns). It supports attaching evidence screenshots and links directly to the Edit Player section. It is intended for administrators, security staff, and customer support representatives managing site risks.
[!NOTE]
All player behavior reporting features are consolidated under this page.
2. Before you start
- Required permissions: You must have the 'Player behaviour report' permission to view, create, edit, or delete behavior reports.
- Things to prepare:
- Username of the player you are reporting.
- Descriptive title and full summary of the event or suspicious behavior.
- Evidence images, such as screenshots of deposit slips or irregular bet slips (up to 5 images, max 10MB per file).
3. Screen layout
When you open this page, you will see the following key components from top to bottom:
- Page header: Displays the page title Player behaviour report, a short description, and the Create report button in the upper right.
- Search & Sort bar: Contains a player username search input, a sort dropdown, and a refresh button.
- Data table: Displays report cases, including reporting staff username, player, title, description, attached evidence previews, and row action buttons.
- Pagination: Located at the bottom of the table to navigate pages and adjust entries per page (10, 20, 50, 100 entries).
4. Search and filters
| Field / Filter | Type | How to use | Result |
|---|
| Search player username... | Text input | Type a player's username and press Enter or search | Filters the table to show reports for that player |
| Sort | Dropdown | Select: Default, Newest First, or Oldest First | Sorts reports by report creation date |
| Refresh | Button (spinning arrows) | Press to pull the latest reports | Re-fetches the table data immediately |
5. Data table
All columns in the table
| Column | What you see | What it means | Badges or symbols |
|---|
| Created at | Date and time (e.g. 21 Oct 2026, 16:45:10) | Timestamp when the report was logged | Click header to toggle ascending/descending order |
| Player | Player's username | The account subject to this report | Bold text |
| Reported by | Staff username | The staff member who investigated and logged the report | Primary blue text |
| Title | Summary title with image thumbnails | Title of the incident with small image previews | Bold title with thumbnail chips |
| Description | Summary narrative | Detailed summary of the suspicious activity | 2-line truncated text (hover to see full note) |
| Actions | Action buttons in each row | Management actions for this report | See action buttons below |
| Button | Icon / Color | What happens when clicked | Notes / Conditions |
|---|
| Favorite star | Star icon / Yellow when active | Pins this report case to the top of your view | Stored in your local browser |
| Edit / View | Pencil icon (or eye icon) / Blue | Opens modal to edit report details or view full information | Pencil if you have update rights, eye if view-only |
| Delete | Trash icon / Red | Opens confirmation dialog to permanently delete the report | Requires delete permission |
6. Step by step
1. Creating a new player behavior report
- Go to Players > Player behaviour report from the left navigation menu.
- Press the Create report button in the upper right corner.
- In the modal dialog, complete the fields:
- Search for the player by username and select them from the dropdown list.
- Enter a descriptive title in Title (e.g.
Fraudulent slip detected for 5,000 THB).
- Enter incident details in Description.
- Attach evidence images (up to 5 images, max 10MB each).
- Press Save.
- The report is recorded and appears in the table immediately.
2. Inspecting full-size evidence images
- In the report table, locate the Title column.
- Click on any thumbnail image attached to the report.
- A full-screen lightbox opens with zoom controls and next/previous arrows to inspect all evidence.
3. Editing a report
- Press the Edit button (pencil icon) in the row of the report.
- Update the title, description, or add/remove attached images.
- Press Save.
- Note: The target player cannot be changed on an existing report to preserve audit integrity.
4. Deleting a report
- Press the Delete button (trash icon) in the row of the report.
- In the confirmation dialog, review the warning and press confirm delete.
- The report is permanently removed from the table.
7. Edit or add page
The modal dialog for creating and updating reports contains the following fields:
| Field | Required? | What to enter | Example | Validation rules |
|---|
| Select player | Required | Search and pick player account | Type player01 and select | Must pick an existing registered player |
| Title | Required | Brief incident summary | Opposite betting between two accounts | Cannot be empty |
| Description | Required | Detailed explanation of what occurred | Bets placed concurrently from same IP | Detailed narrative, cannot be empty |
| Evidence images | Optional | Screenshot or slip evidence files | Image fake-slip.jpg | Max 5 images, up to 10MB per file |
8. Popups and modals
- Triggered by: Pressing Create report or clicking Edit in any row.
- What you see: Player search dropdown, title, description, image upload dropzone with delete buttons, and Save button.
- Action required: Complete all required fields, attach images, and press Save.
- Outcome: Saves the case and connects it to the player's history.
- Triggered by: Pressing the Delete button in any row.
- What you see: Confirmation dialog prompting to delete the report.
- Action required: Verify and press confirm (or cancel).
- Outcome: Permanently removes the report.
9. Statuses and badges
| Badge / Label | Color | Meaning | Action required |
|---|
| Reported by (Staff) | Blue | Staff member username who created the report | Contact this staff member for extra context |
| Image count (+N) | Gray | Indicates additional attached evidence photos (e.g. +3) | Click thumbnail to view full gallery |
| Favorite star | Yellow | Case pinned as favorite by the logged-in staff member | Pinned to top for convenient tracking |
10. Common questions and troubleshooting
- Why doesn't player search return any results? Type at least 2 characters in the player search box and press Enter or click search. Ensure the player is already registered on the website.
- Why did evidence image upload fail? Check that file size does not exceed 10MB per image and that you have not exceeded the 5-image limit per report.
- Where else does this report show up? Besides this page, reports automatically appear inside Edit Player under Wallet & Points > Reports for that specific player, alerting all staff members auditing that account.
- Can I change the player assigned to an existing report? No. To maintain data integrity, the target player is locked after creation. If a report was attributed to the wrong player, delete it and create a new report with the correct player.
- Why did opening the previous report link bring me to this page? The system automatically consolidated all player behavior reporting features into this single page.